Contact us
Real people read every message. We usually reply within one business day.
support@secondbars.comOften faster than waiting for a reply
- Install or reinstall your eSIMYour QR code and step-by-step setup are in your dashboard.
- Make your phone switch automaticallyThe setting that moves data to SecondBars when your carrier drops out.
- Check your phone is compatibleUnlocked, eSIM, and able to run two lines.
- Billing, usage and cancellingSee your data, change your card or cancel in your dashboard.
Email us about
Each option opens an email with the subject filled in, so it reaches the right person first time.
- Help with my eSIM or serviceInstall problems, no data, or the phone not switching.Include: Your phone model, your carrier, and what you see on screen.
- Billing or a chargeA charge you do not recognize, a failed payment, or a receipt.Include: The date and amount of the charge.
- Cancel my planYou can also cancel yourself in the dashboard at any time.Include: The email address on your account.
- Privacy requestGet a copy of your information, correct it or delete it.Include: Which request you are making. Send it from your account email.
- Legal notice or arbitration opt-outNotices of dispute, opt-outs and legal process.Include: Your name and account email. For an opt-out, use the subject “Arbitration Opt-Out.”
- AccessibilityAsk for an accommodation or report a barrier on our site.Include: The page or step where you ran into the problem.
In an emergency, call 911 on your carrier’s line
SecondBars is a data service and cannot be used to call 911. Support cannot contact emergency services for you.
Company details
- Company
- SecondBars is a service of Truelabel Inc.
- support@secondbars.com
- Mailing address
- Truelabel Inc, Nashville, TN, United States
- Registered agent
- Republic Registered Agent LLC, 5830 E 2nd St Ste 7000, Casper, WY 82609
- Policies
- Terms of Service · Privacy Policy