EXPLAINERWhat is a Debt Collection?

Debt collection calls can be legitimate attempts to collect owed money, but many are scams from fraudsters pretending to be debt collectors. Scammers often use aggressive tactics and threaten legal action to pressure victims into paying fake debts.

WATCH FORWarning signs

• Threatens immediate arrest or legal action
• Demands payment via gift cards, wire transfer, or cryptocurrency
• Refuses to provide written verification of the debt
• Calls outside of legal hours (before 8 AM or after 9 PM)
• Uses abusive or threatening language
• Claims to be from a government agency or law enforcement

PROTECTHow to protect yourself

• Request written verification of any debt before paying
• Know your rights under the Fair Debt Collection Practices Act
• Never provide payment information to callers you don't trust
• Verify the debt with the original creditor directly
• Report abusive debt collectors to the Consumer Financial Protection Bureau
• Consult with a consumer protection attorney if you're being harassed